Terms and Conditions
A&A Vesa – it is a trademark of S.C. A&A Vesa S.R.L.., romanian company, having its registered office in Sebis, str. Banatului, nr. 14, Arad county, having the serial number in the Trade Register J02 / 589/194, the unique fiscal registration number RO5706806.
2.1. By registering an order on the site, the buyer agrees with the form of communication (by phone or e-mail) through which the seller carries out his commercial operations.
2.2. The notification received by the buyer after the order has an informative role and does not represent the acceptance of the order. This notification is made electronically (by e-mail) or by telephone.
2.3. For justified reasons, the seller reserves the right to change the quantity of goods and / or services in the order. If the quantity of goods and/or services in the order will change, the buyer will be notified by the email address or telephone number made available to the seller at the checkout and will return the amount paid.
2.4. The contract is considered to be concluded between the seller and the buyer at the moment of receipt by the buyer from the seller via the electronic mail and / or msg of the order sending notice.
2.5. For orders to be delivered to the A&A Vesa showrooms, prices and reservations, goods and / or services are valid for 7 days after the buyer has registered the order.
2.6. The document and information provided by the seller on the site will form the basis of the contract, in addition to being the warranty certificate issued by the seller for the purchased goods.
Online selling policy
3.1. Access to performing an order is allowed to any customer/buyer.
For justified reasons A&A VESA S.R.L. reserves the right to restrict customer / buyer access to an order and / or some of the accepted payment methods, if it believes that based on the conduct or activity of the customer / buyer on the site, its actions could in any way damage A&A VESA S.R.L. . In any of these cases, the Customer / Buyer may address the A&A Customer Relations Department of VESA S.R.L. to be informed of the reasons which have led to the above mentioned measures.
3.2. Communicating with the seller can be done through direct interaction with the seller or through the addresses mentioned in the contact section of the site. The seller has the freedom to manage the information received without having to justify it.
3.3. In the case of an unusually high traffic volume from an internet network, S.C A&A VESA S.R.L. reserves the right to require customers / buyers to manually enter the captcha validation codes in order to protect the information within the site.
3.4. A&A VESA S.R.L. may publish on the site information about the goods and / or promotions practiced by him / her within a certain period of time and within the available stock limit.
3.5. All tariffs related to the goods and / or services presented on the site are expressed in euro and include VAT.
3.6. In the case of online payments, the seller is not / can not be held responsible for any additional costs incurred by the buyer, including but not limited to currency conversion fees applied by the issuing bank of its card if its issuing currency differs from the euro. Responsibility for this action is supported only by the buyer.
3.8. All the information used to describe the goods available on the site (static / dynamic images / multimedia presentations / etc.) is not a contractual obligation on the part of the seller, and they are used exclusively for presentation purposes.
3.9. After 14 (fourteen) days of purchase of a good or service, the buyer will be required to submit a review related to the purchased item or service. the request will be sent to the email address entered by the buyer in your account. In this way, the buyer contributes to informing other potential users / clients / buyers on the site and actively engages in the development of new services and in the fullest details of the characteristics of the goods.
Assignment and subcontracting
4.1. The seller may assign and / or subcontract a third party for services that are in compliance with the order, informing the buyer, without his consent being required, the seller will always be liable to the buyer for all contractual obligations.
Intellectual and industrial property rights
5.1. Content, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and / or multimedia content on the Site, are the exclusive property of A&A VESA S.R.L., it reserves all rights being obtained in this way directly or indirectly (through usage and / or publication).
5.2. Customer / Purchaser is not permitted to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, display, incorporate any content in any context other than the original use intended of A&A VESA S.R.L.., including any content outside the site, removing the signs that signify the copyright of A&A VESA S.R.L. content, and participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content, except with the express written consent of A&A VESA.
5.3. Any Content to which the customer / buyer has and / or obtains access by any means is subject to the Terms and Conditions, unless the content is accompanied by a specific and valid user agreement concluded between A&A VESA S.R.L. and the customer / buyer, and without any warranties implied or expressly formulated by A&A VESA S.R.L. with reference to that content.
5.4. The customer / buyer may only copy, transfer and / or use content for personal or non-commercial purposes only if they do not conflict with the provisions of the document.
5.5. If A&A VESA S.R.L. gives the customer / purchaser the right to use, as described in a separate user agreement, a certain content to which the customer / buyer has or obtains access under this agreement, this right extends only to that or those content defined in the agreement , only during its existence or content on the Site or the period defined in the Agreement, as defined, if any, and is not a contractual commitment from A&A VESA SRL for that customer / buyer or any other third party who has / will gain access to this transferred content by any means and that it may be prejudiced in any way from this content during or after the expiration of the user agreement.
5.6. No content transmitted to the customer or buyer by any means of communication (electronic, telephone, etc.) or acquired by accessing, visiting and / or viewing constitutes a contractual obligation from A&A VESA S.R.L. and / or the employee A&A VESA S.R.L. which mediated the transfer of content, if any, to that content.
5.7. It is forbidden any use of the content for purposes other than those expressly permitted by these Terms and Conditions or by the agreement of use which accompanies it, if it exists.
5.8. Any possible copyright infringement on this site may be notified through email at: contact [at] aavesa.com
6.1. The Customer / Buyer can place orders on the site by adding the goods and / or services he desires to the shopping cart, and then complete the order by making the payment by one of the express ways indicated. Once added into the shopping cart, a good and / or a service is available for purchase to the extent that there is a stock available for it. Adding a good / service to your shopping cart, in the absence of order completion, does not entail the registration of an order, or the automatic reservation of the good / service.
6.2. By completing the order, the buyer agrees that all the data provided by the buyer is correct, complete and true at the time of placing the order.
6.3. By completing the order, the buyer agrees that the seller can contact him, through any means available / agreed by the seller, in any situation where contact with the buyer is required.
6.4. The seller may cancel the order made by the buyer following a prior notice to the buyer, without any subsequent obligation of either party to the other party or without any party being able to claim the other damages in the following cases:
6.4.1. Non-acceptance by the issuing bank of the buyer card of the transaction in the case of online payment;
6.4.2. invalidation of the transaction by the card processor agreed by A&A VESA S.R.L., in the case of online payment;
6.4.3. the data provided by the customer / buyer on the site is incomplete and / or incorrect;
6.4.4. error entering product information (color, size, price, description).
6.5. The buyer has the right to withdraw from the contract, ie to return a good or to give up a service, within 30 calendar days without claiming any reason and without incurring any costs other than the delivery costs. Thus, according to OUG No. 34/2014, the period for returning a good or giving up a service expires within 14 days after:
– the day the buyer enters into the physical possession of the last good – if the buyer orders through multiple orders multiple products to be delivered separately;
– the day the buyer enters the physical possession of the last good or the last piece – in the case of delivery of a product consisting of several lots or pieces.
6.6. If the Buyer decides to withdraw from the Contract, he will be able to complete the return form online at https://www.aavesa.com/return-form/
6.7. If the customer / buyer requests withdrawal from the contract within the legal withdrawal period, he must return any gifts accompanying the product. If the order is paid, the seller will reimburse the amount within 14 (fourteen) days of the buyer informing the seller of his decision to withdraw from the contract. The amount will be returned as follows:
6.7.1. For orders paid online -> by returning to the account from which the payment was made.
6.7.2. For orders paid with op / cash on delivery / itransfer / bankcard-> by bank transfer.
6.7.3. For orders paid by consumer credit -> cancel / recalculate contract rates.
6.8. Seller will be able to postpone reimbursement of the amount until receipt of the goods sold or receipt of proof that they have been shipped if they have not offered to recover the goods themselves (the most recent date will be taken).
6.9. If a good and / or service ordered by the buyer can not be delivered by the seller, the latter will inform the customer / buyer of this fact and will return the value of the good and / or service to the buyer’s account within the maximum 7 (seven) days from the date on which the seller became aware of this fact or from the date on which the buyer expressly expressed his intention to terminate the contract.
6.9.1. information on product features is available on product pages on our site. From a legal point of view, the content of the site is not a proposal for a purchase contract, but a presentation of our offers. Therefore, if you place your order through our site, your order is an offer to purchase a product listed on this site. Your order is followed by our acceptance as described below.
6.9.2. the order can be placed only through our site. To do this, you will go through a simple process, at the end of which you will confirm the order by pressing the “finalize the order” button. The button will clearly indicate that placing your order involves your payment obligation. Before you confirm your order, you are always informed of the total price to be paid and you will always be able to check and possibly correct the order.
6.9.3. after placing an order, you will receive an e-mail confirming receipt and registration of your order (“order receipt / confirmation”). This does not mean that this order has been accepted. As stated above, your order constitutes an offer to purchase made by you of a product listed on our site. All orders are subject to acceptance by us. The contract between you and us will be formed only after we have accepted your order. The contract will only refer to those products for which we have accepted the order placed by you and will send you a confirmation of acceptance of the order by e-mail informing you that the product has been shipped (“shipment confirmation”). If we can not honor a contract because of insufficient stock of products, technical error or lack of conformity to the process of shipping, we will inform you about this situation and we will refund the amount paid by you for these products, in accordance with the reimbursement provisions in the section on your statutory withdrawal rights provided under these supply conditions, within no more than 7 days from the date on which you communicated your decision to terminate the contract.
6.10. If you have trouble with an order that does not seem to be resolved by email or with the person you are discussing, you can get in touch for a free internal conciliation with Vesa Andrei, andrei [@] vesa.ro
GOODS for which the right of withdrawal is not ensured
7.1. The following are exempt from the right to withdraw from the contract:
7.1.2. supply of goods made by the buyer’s specifications or clearly personalized;
8.1. A&A VESA S.R.L. will preserve the confidentiality of any kind of information you provide. Disclosure of the information provided may only be made under the terms of these terms and conditions.
8.2. No public statement, promotion, press release, or other disclosure to third parties will be made by the buyer / client with respect to the order / contract without the prior written consent of the seller.
8.3. By transmitting information or materials through this site, you give the seller unrestricted and irrevocable access to, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the seller may freely use for your own benefit such information, ideas, concepts, know-how or techniques that you have sent us through the site. A&A VESA S.R.L. will not be subject to obligations regarding the confidentiality of the submitted information, unless the legislation in force provides for further specification in this regard.
8.4. By entering the A & A Vesa SRL database, the client / buyer expressly agrees, within the limits of the applicable law, to be contacted by third parties, partners of A&A Vesa SRL: marketing services providers, other service providers in the purpose of fulfilling the object of the Contract between the buyer and the seller, as well as by the government, governmental agencies, when the specific legislation so provides; as well as other companies with which A&A Vesa S.R.L. may develop joint programs for the supply of goods and / or services on the market, etc.
9.1. A&A Vesa S.R.L. Newsletters are transmitted through the specialized and agreed partners of A&A Vesa S.R.L. Thus, the confidentiality and security of the information are ensured.
9.2. When the customer creates an account on the site, he or she can express their consent to receive newsletters. The customer may change his / her option to the seller’s agreement at any time:
9.2.1. by contacting A&A Vesa S.R.L. In this regard.
9.2.2. by changing the client account settings to the “My Subscriptions” section.
9.2.3. by accessing the unsubscribe link displayed in the commercial messages received from the seller.
9.3. Discontinuing to receive the newsletters does not imply giving up your acceptance of these Terms and Conditions.
Billing – Payment
10.1. The prices of the goods and services displayed on the www.aavesa.com website include VAT according to law.
10.2. The price, payment method and payment term are specified in each order. The seller will issue an invoice to the buyer for the goods and services delivered, the buyer’s obligation being to provide all the information required to issue the invoice in accordance with the legislation in force.
10.3. The seller will send to the buyer the invoice relating to the order containing the goods and / or services sold by A&A Vesa S.R.L., as well as for any other payments related to the order, in electronic form or in the package shipped with the order.
10.4. In order to correctly communicate the order invoice, the buyer has the obligation to update his account data every time and to access the information and documents related to each order in the account.
10.5. By this means of communication, the buyer will have a record of the bills issued by A&A Vesa S.R.L., saving their archive in turn at any time and in any way they want.
10.6. By sending the order, the buyer expresses the agreement to receive the bills in electronic format or in the package shipped with the order.
10.7. If this information is unavailable for more than 48 (forty-eight) hours in your account, please let us know by this email: contact [@] aavesa.com
10.8. Payment card details of the customer / user / buyer will not be accessible for A&A Vesa S.R.L. and will not be stored by A & A Vesa S.R.L. or by the payment processor integrated into the site, but only by the transaction authorization institution or another authorized entity to provide card identification data storage services whose identity the customer / user / buyer will be informed before entering the data.
The authorized entity to provide card data storage services is EuroPayment Services S.R.L., a company incorporated and operating in accordance with the Romanian legislation, registered in the Trade Register J40 / 9950/2006, Tax Identification Code, CUI RO18773866, having its registered office in Str . Mizil 2C, Bl. Socum, 1st floor, Sector 3, Bucharest, Romania.
10.11. In certain cases, in order to maintain transaction security, when the order is registered, the buyer will be required to authorize the payment by re-entering the account password or the use of the fingerprint for mobile terminals that have this facility.
10.12. For security reasons, the customer / user / buyer is advised not to remain logged on to the site and set the automatic logon option on mobile devices. Account password disclosure is not permitted and a strong password is recommended (eg, at least eight characters, including capital letters, lowercase letters, numbers, and special characters).
Delivery of goods
11.1. The seller undertakes to deliver the goods in a door-to-door courier system to the buyer or A&A Vesa stores, according to the customer’s option.
11.2. The seller will ensure the proper packaging of the goods and will ensure the transmission of the accompanying documents.
11.3. The seller will deliver the goods and services throughout the European Union.
12.1. All goods marketed by A&A Vesa S.R.L., benefit from warranty conditions in accordance with the legislation in force and the commercial policies of A&A Vesa S.R.L .. The goods are new in their original packaging and come from sources licensed by each producer.
12.2. The goods sold and delivered by A&A Vesa S.R.L. have the warranty certificates issued by A&A Vesa S.R.L.
12.5. For a correct communication of the warranty certificate for the goods in the order, the buyer has the obligation to update his account data every time and to access the information and documents related to each order, existing in the account. If this information is not available in 48 (forty-eight) hours please contact us at: contact [@] aavesa.com or by visiting the following link: https://aavesa.com/contact/
12.6. In the case of warranty certificate issued by A&A VESA S.R.L., the defamed goods claimed during the warranty period must be sent to the factory or to the nearest A&A Vesa store.
Transfer of property ownership
13.1. Ownership of the property will be transferred to the delivery, after payment of the buyer at the location indicated in the order (meaning the delivery – signed for receipt of the transport document provided by courier or signing the receipt invoice in respect of supplies made by staff Seller) .
14.1. The seller can not be held responsible for damages of any kind that the buyer or any third party may suffer as a result of the Seller’s fulfillment of any of its obligations under the order and for damages resulting from the use of the goods and services after delivery and in particular their loss.
14.2. The creation and use of the account, the customer / user / buyer/ assumes responsibility for maintaining the confidentiality of the account (username and password) and for managing the account access, and, to the extent allowed by the legislation in force, is responsible for the activity carried out through its account.
14.3. By creating an account and / or use content and / or placing an order, the customer / user / buyer/ accepts expressly and unequivocally the terms and conditions of the site in the latest updated version that is communicated within the site, existing at the time of creating the account and /or use of the content and /or placement of the order.
14.4. After creating the account, the use of the content is equivalent to accepting the changes made to the terms and conditions of the site and / or the updated versions of the site’s terms and conditions.
14.5. The terms and conditions of the site may be modified at any time by A&A Vesa SRL, which are opposed to the clients / users / buyers from the date of their display in the site. The acceptance of the terms and conditions of the site is confirmed by ticking the appropriate box / checkbox and / or by sending your order and / or by making an online payment.
Submitting Reviews, Comments
15.1. Submission of reviews, comments can be submitted by users / clients / buyers in the “reviews” sections. The information submitted may be both positive and negative, and will refer to the characteristics and the use of a product or service.
15.2. When you register a specific review / comment on the site, users / customers / buyers grant the seller a non-exclusive, perpetual, irrevocable, unlimited territorial and entitle the Seller to use, reproduce, modify, adapt, publish, translate, distribute and to display this content.
15.3. Each user / customer / buyer upon registration of review / comment sections mentioned agrees to respect the following rules:
– to refer only to features and / or how to use a particular product or service, avoiding information on issues that may change (promotional price or offers) or information related to how the order is made;
– to use only the English language;
– to use an appropriate, non-sensitive language without any terms that may offend or affect any other user / client / buyer;
– to ensure that the content entered on the site is correctly framed, so any review will be included in the “reviews” section;
– to ensure that the information they enter is realistic, fair, non-insignificant and in accordance with the applicable laws, including the rights of other parties, copyright, trademark, license or other proprietary rights, advertising or privacy;
– to use this feature only to communicate or obtain additional details about a particular product or service on the site without referring to other companies promoting the sale and purchase of products or services;
– not to provide or request in any way personal data (contact details, delivery or home address information, telephone numbers, email addresses, name and / or surname, etc.) or any other information that may cause disclosure of such personal data;
– not to enter information and / or details about URLS (links) from other commercial sites that carry the same commercial activity as the seller;
– not to try to defraud the services provided by the seller or to write reviews / comments containing advertising materials;
– not to use the review / comment as a means of communicating with the seller, in this case the contact details of the seller submitted on the site will be used.
15.4. In addition to a critical realistic rating, when a review is submitted, the user / customer / buyer will also add a relevant rating for the product or service concerned. Reviews, along with their ratings, will influence the overall rating of the product or service. Thus, a review accompanied by a high rating leads to an increase in the overall rating, and a review accompanied by a small rating leads to a decrease in the overall rating.
Users / clients / buyers submitting reviews to which they attach photo or video files will follow the following rules:
– uploaded files will contain images and / or videos that refer to the product or service for which the review is written, ensuring that uploaded files respect copyright;
– uploaded files will not contain violence, adult content, license language, or other content that offends a person / group based on race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation or political life;
– uploaded files will not contain information about other people;
– uploaded files will not contain URLS or watermarks to sites that have the same commercial activity as the seller.
15.5. When a review or comment is reported by a user / customer / buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the seller to determine if it violates terms and conditions on the site. Texts, photos, or videos are removed from the site only after they have been reviewed by the seller.
15.6. If the seller finds violating the terms and conditions repeatedly, the seller reserves the right to suspend the user / customer / buyer from writing reviews or comments in the “reviews” section.
For complaints or claims related to the purchased good and / or service, buyers have at their disposal the complaint form available from the website: https://www.aavesa.com/suggestions-complaints/ or sending an email to contact [@] aavesa.com . The maximum deadline for resolving complaints is 30 calendar days after receiving them.
Processing of personal data
16.1. According to the requirements of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented, A&A VESA S.R.L. has the obligation to administer safely and only for the specified purposes, the personal data you provide to us.
16.2. The purpose of data collection is:
– informing customers / buyers of their account status including validating, dispatching and billing orders, resolving cancellations or any issues related to an order, to the goods and / or services purchased;
– sending newsletters and / or periodic alerts by using electronic mail (e-mail, msg);
– market research, tracking and sales monitoring, and customer / buyer behavior.
16.3. By completing the data in the account creation and / or order form the buyer declares and accepts unconditionally that his or her personal data is included in the A & A Vesa S.R.L. and expressly and unequivocally agree that all such personal data be stored, used and processed for the purpose set forth in paragraph 16.2. above.
16.4. By reading the document, you are aware that you are guaranteed the rights provided by the law, namely the right to information, the right of access to data, the right to intervene, the right of opposition, the right not to be subject to an individual decision, the right to address justice in case of violation of rights, guaranteed by the Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free circulation of such data.
16.5. Based on a written, dated, signed and dispatched request at Banat str., No. 14, Sebis, Arad County in the attention of S.C. A&A Vesa S.R.L., you can exercise, free of charge, for a request per year, to confirm that personal data is processed or not.
16.6. Based on a written, dated, signed and dispatched application at: str. Banatului , no. 14, Sebis, Arad County in the attention of S.C. A&A Vesa S.R.L., you can exercise the right of intervention on the data, as the case may be:
16.6.1. rectification, update, blocking or deletion of data whose processing does not comply with Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free circulation of such data, in particular incomplete or inaccurate data;
16.6.2. transformation into anonymous data whose processing does not comply with the law 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data;
16.6.3. notifying the third party to whom the data were disclosed, unless this proves impossible or involves a disproportionate effort towards the legitimate interest that might be damaged.
16.7. Also, S.C. A&A Vesa S.R.L. may provide the personal data of the buyer to other companies with whom they are in partnership but only on the basis of a confidentiality commitment on their part and only for the purposes mentioned in point 16.2. which guarantees that such data is kept secure and that the provision of such personal information is made in accordance with applicable law, as follows: to courier service providers, marketing service providers, payment / bank service providers, telemarketing or other services provided by companies with which we can develop joint programs to market our goods and services.
16.8. By completing your personal data, including personal identification code, in the order form on the site, for the purpose of lending activity, the buyer expressly agrees that the legal entities with which S.C. A&A Vesa S.R.L. has entered into partnerships to provide credit products to process its personal data in its records for the purpose of performing credit analysis and to forward it for the purpose of consulting the information recorded on the purchaser’s behalf in the credit bureau’s database.
16.9. Personal purchaser’s information may also be provided to the General Prosecutor’s Office, the Police, the courts and other competent authorities of the state, on the basis of and within the limits of the legal provisions and as a result of expressly formulated requests.
16.10. aavesa.com confers the right of the user to change the contact details he / she has registered, and you can also request the deletion of your data at any time.
17.1. Neither party shall be liable for the non-performance of its contractual obligations if such non-performance on a timely basis and / or appropriately, wholly or in part is due to a force majeure event. Force majeure is the unpredictable event beyond the control of the parties and can not be avoided.
17.2. If within 15 (fifteen) days of its occurrence, that event does not cease, each party shall have the right to notify the other party of the termination of the contract without one of them being able to claim the other damages.
Applicable law – Jurisdiction
This contract is subject to Roman law. Possible litigation between S.C. A&A Vesa S.R.L. and clients / buyers will settle amicably or, if this is not possible, the litigations will be settled by the competent Romanian courts in Arad County.